This Refund and Cancellation Policy (“Policy”) applies to paid subscriptions to Bline™, a marketing technology platform owned and operated by B Creative Systems, LLC (“B Creative Systems,” “we,” “our,” or “us”).

This Policy describes the terms applicable to subscription billing, contact-based pricing, cancellations, renewals, refunds, promotional periods, promotional pricing, account reactivation, and related billing matters.

By purchasing or maintaining a paid Bline subscription, you agree to this Policy, the Bline Terms of Service, and any subscription terms presented to you at the time of purchase.

1. Subscription Billing

Bline subscriptions may be offered on a monthly, annual, promotional, trial, or other billing basis as disclosed at the time of enrollment.

By purchasing a recurring subscription, you authorize B Creative Systems and its payment processor to charge your selected payment method for the subscription fees, applicable taxes, and other amounts disclosed at the time of purchase.

Unless otherwise expressly stated at enrollment, recurring subscriptions automatically renew for successive periods corresponding to the subscription term selected by the Customer until canceled.

The applicable subscription price, billing frequency, promotional terms, contact-based pricing terms, and other material purchase terms will be presented at or before enrollment.

2. Contact-Based Pricing

Bline subscription pricing may be based in part on the number of active contacts associated with a Customer’s account (“Contact-Based Pricing”). Applicable contact thresholds, pricing bands, and subscription charges will be disclosed through Bline, at enrollment or purchase, within applicable account or billing information, or through other subscription materials provided to the Customer.

A Customer’s applicable subscription price may change as the number of active contacts associated with the account increases or decreases.

2.1 Exceeding a Contact Threshold

If the number of active contacts in a Customer’s account exceeds the maximum number included in the Customer’s current contact band, Bline may move the subscription to the next applicable contact band and adjust the subscription charge accordingly.

Exceeding a contact threshold does not necessarily prevent the Customer from continuing to collect, import, or receive additional contacts through Bline.

For monthly subscriptions, an applicable increase in Contact-Based Pricing may take effect during the then-current billing period or beginning with a subsequent billing period, as disclosed through the Services or applicable billing process.

For annual subscriptions, B Creative Systems may charge a prorated amount reflecting the difference between the Customer’s existing contact band and the applicable higher contact band for the remainder of the then-current annual subscription period. Subsequent renewal may occur at the price applicable to the Customer’s contact count and pricing classification at the time of renewal.

2.2 Reducing Contacts and Eligibility for a Lower Contact Band

Customers may review and remove contacts they no longer wish to maintain within Bline.

If a Customer reduces the number of active contacts associated with its account sufficiently to qualify for a lower contact band, the Customer may become eligible for the pricing applicable to that lower contact band within the Customer’s existing pricing classification.

A reduction in contact count does not create a right to a retroactive refund, prorated refund, credit, or reversal of charges already incurred while the account was subject to a higher contact band.

Any reduction in subscription pricing resulting from a lower contact count may take effect beginning with a subsequent billing period after the account qualifies for the lower contact band and the change is processed by Bline or B Creative Systems.

B Creative Systems may establish reasonable requirements regarding when contact counts are measured, when pricing-band changes become effective, and how deleted, suppressed, unsubscribed, archived, duplicate, or otherwise inactive contacts are treated for billing purposes. Applicable requirements may be communicated through the Services or subscription materials.

2.3 Pricing Classifications and Contact Bands

Contact-Based Pricing operates separately from any Customer pricing classification, including Standard, Promotional, Founding, Beta, introductory, legacy, discounted, or other special pricing.

Where applicable, the Customer’s subscription charge will be determined using the contact band associated with the Customer’s then-current contact count and the pricing classification applicable to the Customer’s continuously active qualifying subscription.

Moving between contact bands does not, by itself, cause a Customer to forfeit an otherwise valid Promotional, Founding, Beta, legacy, discounted, or other special pricing classification.

Cancellation or expiration of the qualifying subscription remains subject to the special-pricing forfeiture provisions of this Policy.

3. Automatic Renewal

Unless otherwise stated at the time of purchase, monthly subscriptions renew monthly and annual subscriptions renew annually.

By enrolling in an automatically renewing subscription, you authorize recurring charges to your payment method at the then-applicable subscription price, including any applicable Contact-Based Pricing, plus applicable taxes, until the subscription is canceled.

Where required by applicable law, B Creative Systems may provide additional renewal notices or disclosures.

Customers are responsible for reviewing their account and subscription information and for canceling a subscription before an upcoming renewal if they do not wish to continue the Services.

4. Cancellation

Customers may cancel a Bline subscription through the cancellation method made available within the Customer account or by another cancellation method expressly provided by B Creative Systems.

Cancellation prevents future renewal charges after the cancellation becomes effective. Cancellation does not ordinarily reverse or refund subscription charges that have already been processed.

Following cancellation, access to paid Bline Services may continue through the remainder of the applicable paid subscription period or other effective cancellation date communicated to the Customer.

After cancellation becomes effective, access to the Customer’s account and some or all Bline functionality may be restricted or disabled.

Canceling a subscription does not delete Customer Contact Data immediately. Account access, potential reactivation, and the handling of Customer Contact Data following cancellation are governed by the Bline Terms of Service and Privacy Policy.

5. Refunds

Except as expressly provided in this Policy, stated in writing by B Creative Systems at the time of purchase, or required by applicable law, payments for Bline subscriptions are nonrefundable once charged.

B Creative Systems generally does not provide refunds or credits for:

• partially used monthly or annual subscription periods;
• unused portions of a subscription period following cancellation;
• failure to use or access the Services while a subscription remains active;
• Customer decisions to discontinue use of Bline before the end of a paid subscription period;
• Customer failure to cancel before a recurring renewal charge is processed;
• unused features, contacts, email capacity, or other subscription functionality;
• reductions in contact count after a higher Contact-Based Pricing charge has been incurred;
• changes in a Customer’s business needs or circumstances; or
• suspension or termination resulting from a Customer’s violation of the Terms of Service.

Cancellation of an annual subscription does not ordinarily entitle the Customer to a prorated refund for unused months remaining in the annual subscription period.

Nothing in this Policy limits any refund, cancellation, or other right that cannot lawfully be waived or restricted.

6. Billing Errors and Unauthorized Charges

Customers should promptly contact B Creative Systems if they believe a Bline charge was made in error, duplicated, incorrectly calculated, or was not authorized.

B Creative Systems may review the Customer’s account, subscription records, contact-based pricing information, and available transaction information when evaluating a reported billing issue.

If B Creative Systems determines that a billing error occurred, we may correct the charge, issue a refund or credit, or take another appropriate action.

Reporting a billing concern does not itself establish entitlement to a refund.

Nothing in this section limits rights available to a Customer under applicable law or through the Customer’s payment-card issuer.

7. Promotional Pricing, Discounts, and Free Periods

B Creative Systems may offer promotional pricing, introductory rates, discounts, credits, free periods, trials, or other special subscription terms from time to time.

Eligibility, duration, pricing, renewal terms, expiration, and other conditions applicable to a promotion may be stated separately at the time the promotion is offered.

Unless otherwise expressly stated, promotional offers:

• apply only to eligible Customers and subscription periods;
• have no cash value;
• may not be redeemed for cash or refunded;
• may not be combined or stacked with other offers;
• may be limited to one use per Customer, business, account, payment method, or other reasonable eligibility criteria; and
• may be modified or discontinued prospectively by B Creative Systems, subject to commitments already made to eligible Customers and applicable law.

If a promotional, trial, or free period converts to a paid recurring subscription, the applicable price and recurring billing terms will be disclosed as required before the Customer becomes obligated to pay.

Cancellation during a promotional, trial, or free period does not entitle the Customer to payment, cash value, credit, or a refund for unused promotional time.

8. Subscription Price Changes and Special Pricing

B Creative Systems may change subscription prices, Contact-Based Pricing thresholds, pricing bands, or subscription offerings from time to time.

A price change applicable to an existing recurring subscription will become effective in accordance with the notice provided to the Customer and applicable law.

If a Customer does not wish to continue a subscription at a new price, the Customer may cancel the subscription before the new price becomes applicable.

Promotional, introductory, Beta, Founding, launch, legacy, discounted, or other special pricing or subscription terms may be subject to separate eligibility requirements and conditions disclosed when offered.

Unless B Creative Systems expressly states otherwise in writing, special or promotional pricing applies only while the eligible subscription remains continuously active and in good standing. If a Customer cancels or allows the applicable subscription to expire, any Promotional, Beta, Founding, launch, legacy, discounted, or other special pricing associated with that subscription is forfeited.

Cancellation or expiration does not create a right to reinstate a prior price, discount, promotion, subscription plan, feature set, contact-band price, or other special term.

9. Failed or Past-Due Payments

Customers are responsible for maintaining accurate billing information and a valid payment method.

If a payment cannot be completed, B Creative Systems or its payment processor may attempt to process the payment again, request an updated payment method, or take other reasonable steps to collect amounts due.

B Creative Systems may restrict or suspend access to some or all of the Services while an account is past due.

Failure to collect a payment does not waive the Customer’s obligation to pay amounts properly due under the applicable subscription.

B Creative Systems may cancel or terminate a subscription for continued nonpayment in accordance with the Terms of Service.

A temporary payment failure does not necessarily constitute cancellation or expiration of a subscription or automatic forfeiture of special pricing. B Creative Systems may provide a reasonable opportunity to correct a failed payment before treating the subscription as canceled or expired, subject to applicable subscription terms and payment-processing requirements.

10. Account Reactivation

Bline may provide Customers whose subscriptions have been canceled with an opportunity to reactivate an inactive account for a period of up to six (6) months following the effective date of cancellation.

Reactivation requires enrollment in a Bline subscription then available to the Customer and will be subject to the pricing, Contact-Based Pricing, features, terms, and conditions applicable at the time of reactivation.

Promotional, introductory, Beta, Founding, launch, legacy, discounted, or other special pricing or subscription terms associated with a canceled or expired subscription are forfeited upon cancellation or expiration and will not be reinstated upon reactivation unless B Creative Systems expressly agrees otherwise in writing.

Unless B Creative Systems assigns the Customer a new qualifying promotion or otherwise agrees in writing, a reactivated Customer will be subject to the then-current Standard pricing classification and the applicable contact band based on the Customer’s account at the time of reactivation.

Upon reactivation, Customer Contact Data and other account information that remain available within Bline may again become accessible to the Customer.

B Creative Systems does not guarantee that the same subscription plan, contact band, features, functionality, pricing, discounts, promotions, or other terms that applied before cancellation will remain available at the time of reactivation.

B Creative Systems also does not guarantee the continued preservation, availability, restoration, or recoverability of Customer Contact Data during or after an inactive period. Customers are responsible for exporting or otherwise retaining information they wish to preserve, as further described in the Terms of Service and Privacy Policy.

11. Changes to This Policy

B Creative Systems may update this Policy from time to time to reflect changes to Bline, subscription offerings, Contact-Based Pricing, billing practices, legal requirements, or other circumstances.

The revised Policy will include an updated “Last Updated” date.

Where required by applicable law or where a change materially affects an existing Customer’s subscription rights or obligations, B Creative Systems will provide additional notice as appropriate.

Changes to this Policy will not retroactively eliminate refund or cancellation rights that a Customer is legally entitled to or that B Creative Systems expressly granted in writing for an existing purchase.

12. Contact Us

Questions regarding subscription billing, Contact-Based Pricing, cancellations, or refund requests may be directed to:

B Creative Systems, LLC
Bline™
Email: legal@bcreativesystems.com
Mailing Address: PO BOX 671, Williston, FL 32696